This policy explains what information Belen Slab Leak NM ("we", "us") collects when you visit this website or call the number on it, how that information is used, and the choices you have. This website is a referral service that connects homeowners with independent local plumbing professionals.
Information we collect
When you call
Calls to the number on this site may be recorded and tracked for quality, training and routing purposes. We may collect your phone number, the time and length of the call, the general location associated with your number, and any details you share during the call, such as your address and a description of the problem.
Call-tracking numbers
The phone number shown on this site may be a call-tracking number. These numbers let us see which pages and sources lead to calls and route your call to the right place. Calls to a tracking number are forwarded to the people who handle your request.
When you browse
This site does not use analytics, advertising or tracking cookies. Like most websites, the service that hosts it may keep standard server logs, such as your IP address, browser type and the pages requested, to keep the site secure and working. This site has no forms, email sign-ups or chat features, so we do not collect information you type into the website.
Third-party content
To display the site, your browser loads fonts from Google Fonts and photographs from Pexels. Those services receive your IP address and basic browser information when they deliver these files, and they handle that information under their own privacy policies.
How we use information
- To answer your call and connect you with an independent local plumbing professional.
- To share the details needed for that professional to contact you and respond to your request.
- To review call quality and train the people who answer calls.
- To keep the site secure and working properly.
- To meet legal obligations.
Sharing
We share the information from your call with the independent professional we connect you with so they can help you. We may also use service providers, such as a call-tracking provider and our website host, who process information on our behalf. We may disclose information where required by law.
We do not sell your personal information.
Cookies and your choices
This site does not set cookies of its own. If we add analytics or other cookies in future, this policy will be updated first. You can always control or delete cookies through your browser settings. If you prefer that your call not be recorded, you may say so at the start of the call, or end the call.
Retention and security
We keep call records and server logs only as long as needed for the purposes above or as required by law, and we use reasonable measures to protect them. No method of transmission or storage is completely secure.
Privacy requests
To ask about the information we hold about you, or to request that it be corrected or deleted where applicable, call us at (555) 010-0100 and say you are making a privacy request. We may need to confirm your identity before acting on it.
Children
This site is intended for adults and is not directed at children. We do not knowingly collect information from children.
Changes to this policy
We may update this policy from time to time. The effective date at the top of the page shows when it was last changed.